Lifetime bug-fix guarantee
Any defect in code we wrote is fixed free of charge, for as long as you use the system.
Lifetime Support Guarantee
We don’t disappear after launch.
Most agencies give you 30 to 90 days of warranty. Every UPTECHTURE project comes with lifetime support: any bug in code we wrote is fixed free, for as long as you use the system.
Included free
Four promises, for the lifetime of your system
Lifetime access to the team
You can always reach the people who know your system, and change work is billed at a loyalty rate.
Free yearly health check
Once a year we check speed, security and outdated components, and send you a short, plain-English report.
Knowledge kept safe
Source code, documentation and deployment notes are archived, so support never depends on one person.
Always free
- Lifetime bug-fix guarantee
- Lifetime access to the team
- Free yearly health check
- Knowledge kept safe
The guarantee covers code that UPTECHTURE wrote and delivered, for as long as you use the system.
If someone else has changed the code, we first check where the problem comes from. If it is in our original code, the fix is still free.
The guarantee is written into every client contract, so you have it in writing.
Covered by a plan, or quoted first
- New features and changes to how the system works
- Problems caused by hosting, plugins, external APIs or other third parties
- Browser, operating system or framework version upgrades
- Content updates and data entry
- Hosting, domain and software licence costs
Optional maintenance plans keep your system fast, secure and current:
EssentialBusinessPriority
Compare support and plans How it works
Something wrong? Here’s what happens.
Open 24/7. No tickets lost in a queue, and no invoices you didn’t agree to.
- 01
Tell us what happened
Email, WhatsApp or your project board: what you did, what you expected and what you saw. A screenshot helps.
- 02
We reply within the hour
Any time of day. We confirm the problem, tell you what we will do next and when you can expect the fix.
- 03
We fix it, or quote first
A defect in our code is fixed free. Anything else gets a clear quote before any work starts. No surprise invoices.
FAQ
Lifetime support, explained
Is lifetime support really free?
Yes. Fixing defects in code we wrote costs you nothing, for as long as you use the system. You only pay for new work, such as features, upgrades or a maintenance plan, and always with a quote first.
What counts as a bug?
Anything in our code that does not work as agreed in the specification or as shown in the accepted demo. A change of requirements, or a new feature, is not a bug.
What happens if our hosting provider or a plugin causes a problem?
We still help you find the cause. Fixing third-party problems is covered by a maintenance plan, or quoted separately if you don’t have one.
Do we need a maintenance plan as well?
Not for bug fixes. A plan is worth it if you want regular updates, monitoring, backups and some hours each month for small changes, so your system stays fast, secure and current.
What if you are not available one day?
We are open 24/7, and your code, documentation and deployment notes are archived, so another engineer from our team can always pick up where the last one left off.
Your next step
Let’s build what’s next.
Tell us about your project. You will get a clear plan, a fixed quote and a team that stays with you for life.
Prefer to chat? WhatsApp uptechture@gmail.com Open 24/7